CSU: ITIL v3 Service Knowledge Management System (SKMS)
This video introduces the concept of the service knowledge management system (SKMS) as explained in the ITIL v3 volume Service Transition.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported [...]